Customer experience

Build meaningful connections with your customers

Companies can create meaningful, conversational customer experiences using the enterprise API platform.

Twitter helps us keep our guests [customers] at the center of everything we do - which is essential to our mission.

Merete Wells, Director, Emerging Digital Media Strategy & Partnerships

Create conversational experiences

Create the connection required to resolve complex issues by building tools to listen and respond.

  • Review real-time analytics of customers
  • Manage customer feedback cost-effectively
  • Monitor multiple customer touchpoints

Reputation management

Monitor the conversation around your brand, products, and competitors

  • React quickly to customer problems
  • Track effectiveness of your customer service
  • Understand the market landscape by monitoring competitive messages

Voice of the customer

Leverage the online conversation to go beyond surveys and listen for solicited and unsolicited feedback.

  • Identify new questions about your audience
  • See where customers share about your brand
  • Monitor all points of the customer journey

Explore the tools that make this possible

Realtime APIs

Make data-driven decisions in real-time.

Historical APIs

Access to the entire corpus of historical Tweets.

Engagement APIs

Track aggregate Tweet engagement performance.

Account Activity API

Build unique engagement experiences.

Interested in Twitter Data for customer experience?

Learn more from Twitter's enterprise data team